Author Topic: help! HUG wallet not working  (Read 1180 times)

baobao2000

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help! HUG wallet not working
« on: Wed,14 Feb 2018 pm 5:15:38 GMT »
I download the wallet for window from the link: https://github.com/HUGCoin/HUG
After extract the file, the wallet is not working when I click the wallet file, it disappear itself.
NodeAddress : HPgtWYKbVaaPEr5Fi9TJb7Kc9SNapPhf5P
My wallet : HG9ChTqs3KwWU8dPn4QUKArPEZF9LNgDkd

hug

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Re: help! HUG wallet not working
« Reply #1 on: Thu,15 Feb 2018 am 12:39:54 GMT »
I download the wallet for window from the link: https://github.com/HUGCoin/HUG
After extract the file, the wallet is not working when I click the wallet file, it disappear itself.

Hi,
Did you download this? https://github.com/HUGCoin/HUG/raw/master/hug.exe
Please send me a screenshot of the error!

Thank you!
Node addresses:  1.HPxQUDYvcM8zbYdH7ZNXjfPRm51c6GPztR ◽ 2. HVhgsDQYtU3T5h82Ny3eKabMTw9rBw5JyA

HUG - Small coin – HUGe opportunities...
‖ ‖ http://hugcoin.online/ ‖ ‖

mr.oz

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Re: help! HUG wallet not working
« Reply #2 on: Thu,15 Feb 2018 pm 1:40:20 GMT »
I download the wallet for window from the link: https://github.com/HUGCoin/HUG
After extract the file, the wallet is not working when I click the wallet file, it disappear itself.

Did you instal the windows visual C++ which is supported your windows version?
NodeAddress1: HCE9uW7EHtSuYBghxFd7DtYpy6VSkjyQ9G
NodeAddress2: HGxmGZoW3dn7C9TEeutkoewT7oCD4vtodp
NodeAddress3: HHcYBNNRgkeRuPQdgqubd6spggtHNkv8Gv
NodeAddress4: HNd52PLYKQq55WSETsXRBwVFvbnCyA7dDH
My wallet address:  HR2Y1qCuRnUmrzZoehjs1uN8LyBEKCy9G2

baobao2000

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Re: help! HUG wallet not working
« Reply #3 on: Thu,15 Feb 2018 pm 3:09:14 GMT »
I download the wallet for window from the link: https://github.com/HUGCoin/HUG
After extract the file, the wallet is not working when I click the wallet file, it disappear itself.

Did you instal the windows visual C++ which is supported your windows version?

I didn't instal  visual C++ and use window 10
NodeAddress : HPgtWYKbVaaPEr5Fi9TJb7Kc9SNapPhf5P
My wallet : HG9ChTqs3KwWU8dPn4QUKArPEZF9LNgDkd

baobao2000

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Re: help! HUG wallet not working
« Reply #4 on: Thu,15 Feb 2018 pm 3:15:00 GMT »
I download the wallet for window from the link: https://github.com/HUGCoin/HUG
After extract the file, the wallet is not working when I click the wallet file, it disappear itself.

Hi,
Did you download this? https://github.com/HUGCoin/HUG/raw/master/hug.exe
Please send me a screenshot of the error!

Thank you!

After extract the file, the wallet is not working when I click the wallet file, it disappear itself.
In the attached file you can see the screenshot.
first screenshot show after extract the wallet file open,
and I click allow access, than the wallet disappear itself
the second screenshot show not wallet file in the folder, the file gone itself!


NodeAddress : HPgtWYKbVaaPEr5Fi9TJb7Kc9SNapPhf5P
My wallet : HG9ChTqs3KwWU8dPn4QUKArPEZF9LNgDkd

hug

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Re: help! HUG wallet not working
« Reply #5 on: Thu,15 Feb 2018 pm 7:23:23 GMT »
Hi,
The firewall prevents the wallet from running. Must be allowed it.
Can someone help you,  who is using windows?
I'd appreciate!  ;)
Node addresses:  1.HPxQUDYvcM8zbYdH7ZNXjfPRm51c6GPztR ◽ 2. HVhgsDQYtU3T5h82Ny3eKabMTw9rBw5JyA

HUG - Small coin – HUGe opportunities...
‖ ‖ http://hugcoin.online/ ‖ ‖

mr.oz

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Re: help! HUG wallet not working
« Reply #6 on: Fri,16 Feb 2018 pm 6:11:18 GMT »
I download the wallet for window from the link: https://github.com/HUGCoin/HUG
After extract the file, the wallet is not working when I click the wallet file, it disappear itself.

Did you instal the windows visual C++ which is supported your windows version?

I didn't instal  visual C++ and use window 10
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

can you download and install the visual c++ ?

In addition, if this not help, just try one time to understand, its all about the windows defender or not, you can close the defender protection and try to open the wallet, it will open or not?
« Last Edit: Fri,16 Feb 2018 pm 6:13:12 GMT by mr.oz »
NodeAddress1: HCE9uW7EHtSuYBghxFd7DtYpy6VSkjyQ9G
NodeAddress2: HGxmGZoW3dn7C9TEeutkoewT7oCD4vtodp
NodeAddress3: HHcYBNNRgkeRuPQdgqubd6spggtHNkv8Gv
NodeAddress4: HNd52PLYKQq55WSETsXRBwVFvbnCyA7dDH
My wallet address:  HR2Y1qCuRnUmrzZoehjs1uN8LyBEKCy9G2

baobao2000

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Re: help! HUG wallet not working
« Reply #7 on: Fri,16 Feb 2018 pm 9:50:24 GMT »
I turn off my windows firewall and the problem still same.
I have download other wallet, they worked fine
Is there any other download file for window 10
« Last Edit: Fri,16 Feb 2018 pm 11:07:27 GMT by baobao2000 »
NodeAddress : HPgtWYKbVaaPEr5Fi9TJb7Kc9SNapPhf5P
My wallet : HG9ChTqs3KwWU8dPn4QUKArPEZF9LNgDkd

hug

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Re: help! HUG wallet not working
« Reply #8 on: Fri,16 Feb 2018 pm 11:13:04 GMT »
Try this:
You need checked  both of boxes and then push allow acces button (on the first screenshot)
I look forward to your feedback!

Thank you!
Node addresses:  1.HPxQUDYvcM8zbYdH7ZNXjfPRm51c6GPztR ◽ 2. HVhgsDQYtU3T5h82Ny3eKabMTw9rBw5JyA

HUG - Small coin – HUGe opportunities...
‖ ‖ http://hugcoin.online/ ‖ ‖

baobao2000

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Re: help! HUG wallet not working
« Reply #9 on: Sat,17 Feb 2018 pm 1:32:21 GMT »
Try this:
You need checked  both of boxes and then push allow acces button (on the first screenshot)
I look forward to your feedback!

Thank you!

I turn off all window firewall, window defender, all antivirus program,
and download the zip file, after extract the file I get new error,
Hug-Error
Failed to connect best block

Is the file for window 10, or is for other window version?
NodeAddress : HPgtWYKbVaaPEr5Fi9TJb7Kc9SNapPhf5P
My wallet : HG9ChTqs3KwWU8dPn4QUKArPEZF9LNgDkd

mr.oz

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Re: help! HUG wallet not working
« Reply #10 on: Sat,17 Feb 2018 pm 2:37:47 GMT »
Try this:
You need checked  both of boxes and then push allow acces button (on the first screenshot)
I look forward to your feedback!

Thank you!

I turn off all window firewall, window defender, all antivirus program,
and download the zip file, after extract the file I get new error,
Hug-Error
Failed to connect best block

Is the file for window 10, or is for other window version?

If you get a message "failed to connect best block" , you have to delete files except wallet.dat , in hug folder which is in the roaming folder
NodeAddress1: HCE9uW7EHtSuYBghxFd7DtYpy6VSkjyQ9G
NodeAddress2: HGxmGZoW3dn7C9TEeutkoewT7oCD4vtodp
NodeAddress3: HHcYBNNRgkeRuPQdgqubd6spggtHNkv8Gv
NodeAddress4: HNd52PLYKQq55WSETsXRBwVFvbnCyA7dDH
My wallet address:  HR2Y1qCuRnUmrzZoehjs1uN8LyBEKCy9G2

hug

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Re: help! HUG wallet not working
« Reply #11 on: Sat,17 Feb 2018 pm 8:45:22 GMT »
Hi,
Read more here: http://www.hugcoin.online/index.php?topic=42.0
2nd point.
Be sure to  save to wallet.dat file before you do anything!

Thanks, mr.oz!  ;) Hugs received.
Node addresses:  1.HPxQUDYvcM8zbYdH7ZNXjfPRm51c6GPztR ◽ 2. HVhgsDQYtU3T5h82Ny3eKabMTw9rBw5JyA

HUG - Small coin – HUGe opportunities...
‖ ‖ http://hugcoin.online/ ‖ ‖

baobao2000

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Re: help! HUG wallet not working
« Reply #12 on: Sun,18 Feb 2018 pm 1:50:10 GMT »
I didn't use the wallet, so I reinstall the wallet again, but it still same problem.

Is any other file I can download for window 10?
Is the file working for other window version?

I did download many other wallet, they work fine,
Can I use Myether address while the HUG wallet not working?

Thank for your help
NodeAddress : HPgtWYKbVaaPEr5Fi9TJb7Kc9SNapPhf5P
My wallet : HG9ChTqs3KwWU8dPn4QUKArPEZF9LNgDkd

hug

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Re: help! HUG wallet not working
« Reply #13 on: Sun,18 Feb 2018 pm 8:29:08 GMT »
I didn't use the wallet, so I reinstall the wallet again, but it still same problem.

Is any other file I can download for window 10?
Is the file working for other window version?

I did download many other wallet, they work fine,
Can I use Myether address while the HUG wallet not working?

Thank for your help

Hi,
Unfortunately, there is no other version for Windows 10. As far as I know, it's working fine. I don't use windows. Which problem is occurring currently? Is the firewall problem or failed connect to best block? If it's the latter, you don't to download the wallet again. Delete all files except wallet.dat, then run the wallet. The wallet will sync and work.

Regards,
hug
I'm sorry, you can only use the hug address for this coin.
Node addresses:  1.HPxQUDYvcM8zbYdH7ZNXjfPRm51c6GPztR ◽ 2. HVhgsDQYtU3T5h82Ny3eKabMTw9rBw5JyA

HUG - Small coin – HUGe opportunities...
‖ ‖ http://hugcoin.online/ ‖ ‖

baobao2000

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Re: help! HUG wallet not working
« Reply #14 on: Mon,19 Feb 2018 pm 6:16:08 GMT »
Thank all your help, I can open my wallet now.
Post the solution here if anyone has same problem in the future.

error
fail to connect the best block


solution: go to C:\Users\xxxxx\AppData\Roaming\hug

remove all the file only left wallet.dat file



« Last Edit: Fri,23 Feb 2018 pm 1:06:14 GMT by baobao2000 »
NodeAddress : HPgtWYKbVaaPEr5Fi9TJb7Kc9SNapPhf5P
My wallet : HG9ChTqs3KwWU8dPn4QUKArPEZF9LNgDkd